Akamai Technologies, inc.
About the Company
Akamai is the world's largest CDN provider and DDoS protection platform. Akamai carries, on average, 1/3 of the worlds internet traffic.
Organizations
- Professional services is the customer facing arm of Akamai. Solutions Architects work with Akamai customers, big and small, to integrate their websites into the Akamai Platform, enabling premium web delivery features as well as a best in class Web Applicatin Firewall
- Mapper Division is the engineering team within Akamai responsible for ensuring that the "best" one of Akamai's 200 thousand+ servers is handling end-user requests.
My Role
09/2014-06/2019
Sr Solutions Architect, Professional Services
Professional Services/Service Delivery
- Troubleshoot customer issues with a thorough understanding core internet networking protocols (DNS, TCP/IP and HTTP)
- Improved website experience for Akamai customers' end-users by providing strategies to best serve their web applications by working with technical leads, client executives and partners to integrate Akamai products and features.
- Educated customers on Akamai product offerings and how these can improve their business and workflows through daily and weekly interactions including delivering on-site classrooms and labs.
- Liaised with sales/partner leads and technical stakeholders to determine customer requirements and interpret them into recommendations for Akamai product and feature implementations.
- Created and maintained Kanban boards via Jira projects to better manage multiple accounts, each with projects of varying duration.
- Mentored new Solutions Architects and guided each to successful mastery of Akamai’s platform, technologies and internal processes.
- Automated test creation process to enhance Solution Architect productivity as well as increase test coverage for Akamai configurations. This was achieved by designing and developing a DSL to parse and interpret the Akamai Configuration and store tests into internal testing framework, leveraging Lex/Yacc (PLY).
- Leveraged the internal Akamai open source community to drive the development of automation solutions.
- Contributed extensively as a Product Line Expert (PLE) to Product Architecture and Engineering teams to help guide the direction of development, documentation and training efforts for new products (Including Akamai Test Center and Akamai Compliance Tool).
- As the Subject Matter Expert (SME) for various technical topics, authored blog posts to share knowledge and solutions.
07/2013-08/2019
Sr SQA Engineer, Mapper division
Mapping Division
- Responsible for testing mapper/platform load balancing components including ‘zoneloader’, ‘vlinkcapacity monitor’ and ‘DMMMapMaker’.
- Automated portions of tests plans in Perl, leveraging existing test harnesses.
p: 774.278.0022
l: https://www.linkedin.com/in/ramyabdelazim/